Notice history

Sep 2025

Resolved
September 27, 2025 at 3:30 AMUTC
Resolved
September 27, 2025 at 3:30 AMUTC
We were affected by an incident in region Azure Switzerland North. On 27.09.2025 between ~ 02:00 and 5:30 UTC+2 / CEST the connectivity to several customer instances was impacted. We are monitoring the situation and restoring availability as Azure resources come back online. Impact: Email processing was not impacted, as at least one MTA was available for every customer at all times. Some customers we not able to access the xorlab GUI between 02:00 - 02:10 and again between 04:55 and 05:05 UTC+2. Incident statement from Azure: *********************************************** Warning Multi-service impact in Switzerland North Impact Statement: Starting at 23:54 UTC on 26 September 2025, customers in Switzerland North may experience service unavailability or degraded performances for resources hosted in the region. Virtual Machines may have shutdown to preserve data integrity. Current Status: We were alerted to this issue by our telemetry informing us in a significant drop in traffic. It was discovered that a recent deployment introduced a malformed prefix in one of the certificates used for connection authorization. We have pinpointed the deployment error involving the certificate prefix and are rolling back the faulty deployment to restore normal traffic flow and service availability. Majority of the impacted services have been fully recovered, and a subset are nearing completion. We continue to monitor traffic and service stability to ensure full recovery. This message was last updated at 05:47 UTC on 27 September 2025 *********************************************** Source: https://azure.status.microsoft/en-us/status
Investigating
September 27, 2025 at 12:00 AMUTC
Investigating
September 27, 2025 at 12:00 AMUTC
We were affected by an incident in region Azure Switzerland North. On 27.09.2025 between ~ 02:00 and 5:30 UTC+2 / CEST the connectivity to several customer instances was impacted. We are monitoring the situation and restoring availability as Azure resources come back online. Impact: Email processing was not impacted, as at least one MTA was available for every customer at all times. Some customers we not able to access the xorlab GUI between 02:00 - 02:10 and again between 04:55 and 05:05 UTC+2. Incident statement from Azure: *********************************************** Warning Multi-service impact in Switzerland North Impact Statement: Starting at 23:54 UTC on 26 September 2025, customers in Switzerland North may experience service unavailability or degraded performances for resources hosted in the region. Virtual Machines may have shutdown to preserve data integrity. Current Status: We were alerted to this issue by our telemetry informing us in a significant drop in traffic. It was discovered that a recent deployment introduced a malformed prefix in one of the certificates used for connection authorization. We have pinpointed the deployment error involving the certificate prefix and are rolling back the faulty deployment to restore normal traffic flow and service availability. Majority of the impacted services have been fully recovered, and a subset are nearing completion. We continue to monitor traffic and service stability to ensure full recovery. This message was last updated at 05:47 UTC on 27 September 2025 *********************************************** Source: https://azure.status.microsoft/en-us/status

Rollout of xorlab email security 9.0.2

Planned
September 26, 2025 at 6:00 PMUTC
Planned
September 26, 2025 at 6:00 PMUTC
We are rolling out the latest patch release for xorlab email security. Impact: During the maintenance window, the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release, please visit the changelog: https://docs.xorlab.com/9.0/changelog

Rollout of xorlab email security 9.0.0

Planned
September 21, 2025 at 6:00 PMUTC
Planned
September 21, 2025 at 6:00 PMUTC
We are rolling out the latest major release of xorlab email security. The roll-out will happen in several stages, the next stage is scheduled for Sunday 21.09. Impact: During the maintenance window, the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release, please visit the changelog: https://docs.xorlab.com/9.0/changelog

Rollout of xorlab email security 8.0.11

Planned
September 07, 2025 at 6:00 PMUTC
Planned
September 07, 2025 at 6:00 PMUTC
We are rolling out the latest patch release for xorlab email security. Impact: During the maintenance window, the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release, please visit the changelog: https://docs.xorlab.com/8.0/changelog

Resolved
September 04, 2025 at 7:14 AMUTC
Resolved
September 04, 2025 at 7:14 AMUTC
The issue is resolved.
Investigating
September 04, 2025 at 7:05 AMUTC
Investigating
September 04, 2025 at 7:05 AMUTC
On 04.09.2025 from 02:00 to 07:00 we experienced network issues in one of our data center locations, impacting our backend infrastructure services ( xCloud, tika and Dana). Due to our three-fold redundancy, we don't expect that any impact to email processing occurred. However, xorlab instances might have logged errors regarding connectivity to xCloud, tika and Dana services. xorlab SaaS instances were not affected.

Aug 2025

Rollout of xorlab email security 8.0.10

Planned
August 24, 2025 at 4:00 AMUTC
Planned
August 24, 2025 at 4:00 AMUTC
We are rolling out the latest patch release for xorlab email security. Impact: During the maintenance window, the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release, please visit the changelog: https://docs.xorlab.com/8.0/changelog

Rollout of xorlab email security 8.0.9

Planned
August 15, 2025 at 6:00 PMUTC
Planned
August 15, 2025 at 6:00 PMUTC
We are rolling out the latest patch release for xorlab email security. Impact: During the maintenance window, the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release, please visit the changelog: https://docs.xorlab.com/8.0/changelog

Jul 2025

Rollout of xorlab email security 8.0.8

Planned
July 26, 2025 at 6:00 PMUTC
Planned
July 26, 2025 at 6:00 PMUTC
We are rolling out the latest patch release for xorlab email security. Impact: During the maintenance window, the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release, please visit the changelog: https://docs.xorlab.com/8.0/changelog

Rollout of xorlab email security 8.0.7

Planned
July 06, 2025 at 7:00 AMUTC
Planned
July 06, 2025 at 7:00 AMUTC
We are rolling out the latest xorlab email security patch release. Impact: During the maintenance window, the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release, please visit the changelog: https://docs.xorlab.com/8.0/changelog

xorlab status page - Notice history

All systems operational

Sep 2025

Aug 2025

Jul 2025