xorlab status page - Notice history

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xorlab Control Center (UI) - Operational

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xCloud Service - Operational

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DANA Service - Operational

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NLU & ML Service - Operational

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xorlab Website - Operational

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Notice history

Nov 2023

Rollout of xorlab security platform 6.23.5
  • Planned
    November 19, 2023 at 7:00 PM
    Planned
    November 19, 2023 at 7:00 PM

    We are rolling out the latest xSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Rollout of xorlab security platform 6.23.4
  • Planned
    November 12, 2023 at 7:00 PM
    Planned
    November 12, 2023 at 7:00 PM

    We are rolling out the latest xSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Rollout of xorlab security platform 6.23.2
  • Planned
    November 04, 2023 at 7:00 PM
    Planned
    November 04, 2023 at 7:00 PM

    We are rolling out the latest XSP (previously ActiveGuard) patch release, 6.23.2. If your instance was not yet updated to release 6.23, the minor release update will take place in this maintenance window. For all other customers this will be a patch release update. You can check the current version of your instance in the xCC GUI by clicking on your username. The release version is shown under System Version. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Oct 2023

Staged rollout of xorlab security platform 6.23
  • Planned
    October 29, 2023 at 7:00 PM
    Planned
    October 29, 2023 at 7:00 PM

    We are rolling out the latest XSP (ActiveGuard) minor release, 6.23. The roll-out will happen in stages. If your instance will not be included in this maintenance window, you will be separately informed about the update of your instance. You can check the current version of your instance in the xCC GUI by clicking on your username. The release version is shown under System Version. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Scheduled xCloud and DANA updates
  • Planned
    October 22, 2023 at 7:00 PM
    Planned
    October 22, 2023 at 7:00 PM

    We are scheduling an update of our xCloud and DANA infrastructure. There is no direct impact to the service of your ActiveGuard as the built-in failover will automatically switch to the available nodes. However, it is possible that some ActiveGuard MTA SystemTests will fail during the maintenance because not all nodes are available.

DANA Outage
  • Resolved
    Resolved

    Between 2023-10-22 20:47 and 2023-10-23 00:51 DANA did not process scans. This was caused by a broken migration during the update which lead to a failure to parse the license information, which lead to DANA rejecting valid license keys. Mails were still being processed however there were no dynamic analysis results.

  • Investigating
    Investigating

    Between 2023-10-22 20:47 and 2023-10-23 00:51 DANA did not process scans. This was caused by a broken migration during the update which lead to a failure to parse the license information, which lead to DANA rejecting valid license keys. Mails were still being processed however there were no dynamic analysis results.

Update of all ActiveGuard instances to 6.22.12
  • Planned
    October 05, 2023 at 6:00 PM
    Planned
    October 05, 2023 at 6:00 PM

    We are rolling out the latest ActiveGuard patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.22/changelog/

Infrastructure issues preventing ActiveGuard and OS updates
  • Resolved
    Resolved

    Our Docker registry is restored. The issue is now fully resolved.

  • Update
    Update

    The ReachXorlabSystemTest and the OS updates using apt.xorlab.com are working again. We are still working on resolving the remaining issue of Docker updates not working.

  • Investigating
    Investigating

    We are experiencing an issue with our update service on registry.xorlab.com. As a consequence, it is currently not possible to perform an update of ActiveGuard. In particular, the download of new Docker images and new OS updates for on-premise customer using apt.xorlab.com are not working. Additionally, you might see that the ReachXorlabSystemTest is failing. This issue does not affect the ActiveGuard service itself. ActiveGuard as well as all other services like xCloud continue to work normally. We are working on resolving the issue and will provide an updated status as soon as the issue has been resolved. If you have any questions, please reach out to support@xorlab.com.

Sep 2023

Update of all ActiveGuard instances to 6.22.9
  • Planned
    September 17, 2023 at 5:00 PM
    Planned
    September 17, 2023 at 5:00 PM

    We are rolling out the latest ActiveGuard patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.22/changelog/

Scheduled xCloud and DANA updates
  • In progress
    September 16, 2023 at 2:57 PM
    In progress
    September 16, 2023 at 2:57 PM

    TThe maintenance has been completed

  • Planned
    September 16, 2023 at 12:00 PM
    Planned
    September 16, 2023 at 12:00 PM

    We are scheduling an update of our xCloud and DANA infrastructure. There is no direct impact to the service of your ActiveGuard as the built-in failover will automatically switch to the available nodes. However, it is possible that some ActiveGuard MTA SystemTests will fail during the maintenance because not all nodes are available.

Scheduled xCloud and DANA updates
  • In progress
    September 02, 2023 at 3:43 PM
    In progress
    September 02, 2023 at 3:43 PM

    TThe maintenance has been completed

  • Planned
    September 02, 2023 at 12:00 PM
    Planned
    September 02, 2023 at 12:00 PM

    We are scheduling an update of our xCloud and DANA infrastructure. There is no direct impact to the service of your ActiveGuard as the built-in failover will automatically switch to the available nodes. However, it is possible that some ActiveGuard MTA SystemTests will fail during the maintenance because not all nodes are available.

Sep 2023 to Nov 2023

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