xorlab status page - Notice history

All systems operational

XCC (web interface) - Operational

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Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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xCloud service - Operational

100% - uptime
Oct 2023 · 100.0%Nov · 100.0%Dec · 100.0%

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Sandbox & Text-extraction Service - Operational

100% - uptime
Oct 2023 · 99.45%Nov · 100.0%Dec · 100.0%

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NLU & ML service - Operational

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xorlab website - Operational

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Oct 2023
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Notice history

Dec 2023

Rollout of xorlab security platform 6.23.9
  • Planned
    December 26, 2023 at 7:00 PMUTC
    Planned
    December 26, 2023 at 7:00 PMUTC

    We are rolling out the latest XSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Rollout of xorlab security platform 6.23.8
  • Planned
    December 14, 2023 at 6:00 PMUTC
    Planned
    December 14, 2023 at 6:00 PMUTC

    We are rolling out the latest XSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Rollout of xorlab security platform 6.23.6
  • Planned
    December 03, 2023 at 7:00 PMUTC
    Planned
    December 03, 2023 at 7:00 PMUTC

    We are rolling out the latest XSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Nov 2023

Rollout of xorlab security platform 6.23.5
  • Planned
    November 19, 2023 at 7:00 PMUTC
    Planned
    November 19, 2023 at 7:00 PMUTC

    We are rolling out the latest xSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Rollout of xorlab security platform 6.23.4
  • Planned
    November 12, 2023 at 7:00 PMUTC
    Planned
    November 12, 2023 at 7:00 PMUTC

    We are rolling out the latest xSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Rollout of xorlab security platform 6.23.2
  • Planned
    November 04, 2023 at 7:00 PMUTC
    Planned
    November 04, 2023 at 7:00 PMUTC

    We are rolling out the latest XSP (previously ActiveGuard) patch release, 6.23.2. If your instance was not yet updated to release 6.23, the minor release update will take place in this maintenance window. For all other customers this will be a patch release update. You can check the current version of your instance in the xCC GUI by clicking on your username. The release version is shown under System Version. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Oct 2023

Staged rollout of xorlab security platform 6.23
  • Planned
    October 29, 2023 at 7:00 PMUTC
    Planned
    October 29, 2023 at 7:00 PMUTC

    We are rolling out the latest XSP (ActiveGuard) minor release, 6.23. The roll-out will happen in stages. If your instance will not be included in this maintenance window, you will be separately informed about the update of your instance. You can check the current version of your instance in the xCC GUI by clicking on your username. The release version is shown under System Version. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

Scheduled xCloud and DANA updates
  • Planned
    October 22, 2023 at 7:00 PMUTC
    Planned
    October 22, 2023 at 7:00 PMUTC

    We are scheduling an update of our xCloud and DANA infrastructure. There is no direct impact to the service of your ActiveGuard as the built-in failover will automatically switch to the available nodes. However, it is possible that some ActiveGuard MTA SystemTests will fail during the maintenance because not all nodes are available.

DANA Outage
  • Resolved
    UTC
    Resolved

    Between 2023-10-22 20:47 and 2023-10-23 00:51 DANA did not process scans. This was caused by a broken migration during the update which lead to a failure to parse the license information, which lead to DANA rejecting valid license keys. Mails were still being processed however there were no dynamic analysis results.

  • Investigating
    UTC
    Investigating

    Between 2023-10-22 20:47 and 2023-10-23 00:51 DANA did not process scans. This was caused by a broken migration during the update which lead to a failure to parse the license information, which lead to DANA rejecting valid license keys. Mails were still being processed however there were no dynamic analysis results.

Update of all ActiveGuard instances to 6.22.12
  • Planned
    October 05, 2023 at 6:00 PMUTC
    Planned
    October 05, 2023 at 6:00 PMUTC

    We are rolling out the latest ActiveGuard patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.22/changelog/

Infrastructure issues preventing ActiveGuard and OS updates
  • Resolved
    UTC
    Resolved

    Our Docker registry is restored. The issue is now fully resolved.

  • Update
    UTC
    Update

    The ReachXorlabSystemTest and the OS updates using apt.xorlab.com are working again. We are still working on resolving the remaining issue of Docker updates not working.

  • Investigating
    UTC
    Investigating

    We are experiencing an issue with our update service on registry.xorlab.com. As a consequence, it is currently not possible to perform an update of ActiveGuard. In particular, the download of new Docker images and new OS updates for on-premise customer using apt.xorlab.com are not working. Additionally, you might see that the ReachXorlabSystemTest is failing. This issue does not affect the ActiveGuard service itself. ActiveGuard as well as all other services like xCloud continue to work normally. We are working on resolving the issue and will provide an updated status as soon as the issue has been resolved. If you have any questions, please reach out to support@xorlab.com.

Oct 2023 to Dec 2023

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