xorlab status page - Notice history

All systems operational

XCC (web interface) - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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xCloud service - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sandbox & Text-extraction Service - Operational

99.81% uptime
Sep 2023 · 100.0%Oct · 99.45%Nov · 100.0%

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NLU & ML service - Operational

100.0% uptime
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xorlab website - Operational

100.0% uptime
Sep 2023 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2023
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Notice history

View current status

Nov 2023

NOV19
Rollout of xorlab security platform 6.23.5
CompletedMaintenance2 hours

  • We are rolling out the latest xSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

    November 19, 2023 at 7:00 PMUTC
NOV12
Rollout of xorlab security platform 6.23.4
CompletedMaintenance2 hours

  • We are rolling out the latest xSP (ActiveGuard) patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

    November 12, 2023 at 7:00 PMUTC
NOV4
Rollout of xorlab security platform 6.23.2
CompletedMaintenance2 hours

  • We are rolling out the latest XSP (previously ActiveGuard) patch release, 6.23.2. If your instance was not yet updated to release 6.23, the minor release update will take place in this maintenance window. For all other customers this will be a patch release update. You can check the current version of your instance in the xCC GUI by clicking on your username. The release version is shown under System Version. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

    November 04, 2023 at 7:00 PMUTC

Oct 2023

OCT29
Staged rollout of xorlab security platform 6.23
CompletedMaintenance2 hours

  • We are rolling out the latest XSP (ActiveGuard) minor release, 6.23. The roll-out will happen in stages. If your instance will not be included in this maintenance window, you will be separately informed about the update of your instance. You can check the current version of your instance in the xCC GUI by clicking on your username. The release version is shown under System Version. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.23/changelog/

    October 29, 2023 at 7:00 PMUTC
OCT22
Scheduled xCloud and DANA updates
CompletedMaintenance2 hours

  • We are scheduling an update of our xCloud and DANA infrastructure. There is no direct impact to the service of your ActiveGuard as the built-in failover will automatically switch to the available nodes. However, it is possible that some ActiveGuard MTA SystemTests will fail during the maintenance because not all nodes are available.

    October 22, 2023 at 7:00 PMUTC
DANA Outage
ResolvedMajor outage4 hours 4 minutes
  • ResolvedUTC

    Between 2023-10-22 20:47 and 2023-10-23 00:51 DANA did not process scans. This was caused by a broken migration during the update which lead to a failure to parse the license information, which lead to DANA rejecting valid license keys. Mails were still being processed however there were no dynamic analysis results.

  • InvestigatingUTC

    Between 2023-10-22 20:47 and 2023-10-23 00:51 DANA did not process scans. This was caused by a broken migration during the update which lead to a failure to parse the license information, which lead to DANA rejecting valid license keys. Mails were still being processed however there were no dynamic analysis results.

OCT5
Update of all ActiveGuard instances to 6.22.12
CompletedMaintenance2 hours

  • We are rolling out the latest ActiveGuard patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.22/changelog/

    October 05, 2023 at 6:00 PMUTC
Infrastructure issues preventing ActiveGuard and OS updates
Resolved7 hours 4 minutes
  • ResolvedUTC

    Our Docker registry is restored. The issue is now fully resolved.

  • UpdateUTC

    The ReachXorlabSystemTest and the OS updates using apt.xorlab.com are working again. We are still working on resolving the remaining issue of Docker updates not working.

  • InvestigatingUTC

    We are experiencing an issue with our update service on registry.xorlab.com. As a consequence, it is currently not possible to perform an update of ActiveGuard. In particular, the download of new Docker images and new OS updates for on-premise customer using apt.xorlab.com are not working. Additionally, you might see that the ReachXorlabSystemTest is failing. This issue does not affect the ActiveGuard service itself. ActiveGuard as well as all other services like xCloud continue to work normally. We are working on resolving the issue and will provide an updated status as soon as the issue has been resolved. If you have any questions, please reach out to support@xorlab.com.

Sep 2023

SEP17
Update of all ActiveGuard instances to 6.22.9
CompletedMaintenance2 hours

  • We are rolling out the latest ActiveGuard patch release. Impact: During the maintenance window the GUI will not be accessible for about 5 minutes. Email processing will not be interrupted. For further information regarding this release please visit the changelog: https://docs.xorlab.com/6.22/changelog/

    September 17, 2023 at 5:00 PMUTC
SEP16
Scheduled xCloud and DANA updates
CompletedMaintenance5 hours
  • In progressSeptember 16, 2023 at 2:57 PMUTC

    TThe maintenance has been completed

  • PlannedSeptember 16, 2023 at 12:00 PMUTC

    We are scheduling an update of our xCloud and DANA infrastructure. There is no direct impact to the service of your ActiveGuard as the built-in failover will automatically switch to the available nodes. However, it is possible that some ActiveGuard MTA SystemTests will fail during the maintenance because not all nodes are available.

SEP2
Scheduled xCloud and DANA updates
CompletedMaintenance4 hours
  • In progressSeptember 02, 2023 at 3:43 PMUTC

    TThe maintenance has been completed

  • PlannedSeptember 02, 2023 at 12:00 PMUTC

    We are scheduling an update of our xCloud and DANA infrastructure. There is no direct impact to the service of your ActiveGuard as the built-in failover will automatically switch to the available nodes. However, it is possible that some ActiveGuard MTA SystemTests will fail during the maintenance because not all nodes are available.

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